*Expected Release Date: September 30th, 2022*If your order contains pre-order items, the order will be held until all items are available to ship together. Shipping/pick up starts on the day of product arrival.

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✰How long will my shipment take to lớn arrive?Depending on the availability of the order, it should take at least 2-8 business days.
✰How long will it take for an in store công trình to be ready? Usually, it takes up khổng lồ 2-3 business days for our staffs to lớn prepare in store pick up orders. You will receive an thư điện tử regarding the status of your pick up. Please make sure lớn wait until you receive an e-mail from our kết thúc before you plan a visit to lớn the store. 
✰Can I use my online points in store/ use my in store rewards thẻ online? No, you won"t be able lớn redeem any online points towards any purchases that are done in store. (vice versa) ✰Do you guys vì price - match? No, we vì not offer price match. You will have lớn complete the purchase online & wait for a confirmation thư điện tử to come by for in store pick up 
✰If I place an order for numerous items, will I receive them separately ?If your order contains a pre-order item, the shipment will be shipped out once the ALL of the items are available. If you need certain items before others, please make a separate order.
✰Will my order come with a poster ?Your order will not come with a poster unless you picked the option that comes with a poster.
✰Will I receive pre-order benefits with my purchase? If we vày offer pre-order benefits, it will be listed under the description portion of the pre-order prodcuts. 
Yes. If you choose to get the poster, it will be folded & ship with the albums. We don"t offer posters in tubes anymore.
Only if you record a clip from opening. We bởi vì mistake & we need an record of it. So, please record a unboxing video and send to lớn us.
Please vày NOT xuất hiện it. We will ask you lớn send the sealed album back khổng lồ us. Và we will send the correct one out to you. If you xuất hiện it up, sorry but we cannot exchange to lớn the correct one.

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UPDATE AS OF AUGUST 8TH, 2020

Refunds 

No cancellations, exchanges, or refunds will be made under any circumstances. In terms of that please make sure that your addresses và your shipping methods are accurate. 

Missing & Damaged Items

We will require an unboxing đoạn clip as a proof for our records. We will only exchange an cống phẩm if you record an unboxing clip with no cuts or edits & send it khổng lồ us via email. We will ask you lớn send the damaged vật phẩm back, so please bởi NOT mở cửa it up.

Sale Items

All items on sale will be FINAL. No refund or exchange process will be taken in place. There will be no exceptions. 

In-Store Pick Up

For pick up customers, you will be receiving two emails in total indicating status of your order. Please wait until you receive the 2nd email stating that your order is ready for pick up. It does take between 1 to lớn 3 business days for our department khổng lồ prepare and send out the 2nd email.

We will NOT release any pickup items without the pickup email

* We will hold onto pick up orders for 90 days, after that period it will back in store stock & our department will issue a refund and cancel the order. However, there will be $15 restocking fee. *

Shipping Policy

Shipping will be placed after 2-3 business days, however if your cửa nhà contains pre-order items , the order will be shipped once the products are in our warehouse. It usually takes 2-3 business days as well khổng lồ get the items from Korea to us from the released date.

https://pe.usps.com/text/dmm300/173.htm#ep1113500

Once our department has dropped off the package with our carrier, there"s a limited access. Therefore, if there"s any problem please try to tương tác the carrier directly. If you choose truyền thông media Mail as your shipping method, we will not be responsible for lost or damaged packages once they have been sent out lớn USPS.

We currently do not ship outside the U.S, to a shipping center, or to P.O. Boxes (As of August, 2020). Orders with a shipping center or a P.O. Box will be automatically canceled.

 

 ** COVID-19 UPDATE ** 

Due to the outbreak of the COVID-19 we are informed by our postal service partners, that shipments và tracking may experience heavy delays. Especially poster tubes, since its shape & shipping method, truyền thông media mail. We encourage you khổng lồ track your package via your confirmation tracking number.This also means the original date of the pre-order items has been delayed & that our crew will start packing your orders as the items arrives lớn our warehouse. ** For customer service responses may take up to lớn 3 khổng lồ 4 business days due to lớn high volume. Our representatives will respond in the order it was received. **