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Customs và Duties : The recipient will be held responsible for international shipments which may be subject khổng lồ import duties and taxes. Please be advised that these charges are levied by the destination country & we vày not have control over them.In the case that the recipient refuses to receive the parcel, the order will be returned lớn Korea & will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

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Placing orders in Korea via oversea websitesFor foreigner members living in Korea, Please use the korean website "www.jako.edu.vn.asia".The korean address is only available on korean website.Thank you.
RequirementsPlease take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.An thành tích is eligible for cancellation if :

- you posted a Return request within 24 hours of payment & your order is still under “Pending” status(if your order is under “Queued for Shipment” status, please contact our customer service center) OR- the order is delayed for more than 10 days since payment và you have not received any notification regarding the delay OR- the ordered công trình is out of stock.

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We accept return(s) if :

- you receive a product different from your order OR- you receive a defective product.

< Return Instructions >① Post a return request on our Return forum within three days of receipt. You are required lớn attach the photos of the received product(s) và include the thành tích code, the order number, & the reason for the return.② A customer service representative will be in liên hệ to assist you by email or phone.③ Items returned must be in their original condition, which includes tags & any packaging. Also, you need to lớn include a note of your order number, name, and user ID.Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to lớn us without any prior consent are not accepted.Please cảnh báo that EVEN the defective/incorrect item(s) must be returned with all of the tags và labels intact. The item(s) must be sent in their original packaging và unworn.Please include all contents of the original package and không lấy phí gifts (if applicable) in your return packaging.Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt & either mail it with the thành phầm to return or post an image of it on the forum. The shipping fee will be refunded once the returned cống phẩm has arrived.

We bởi not accept return(s) if :

- you are returning the items just because you changed your mind (on size, color, etc.)- you are returning shoes, bags, or any other accessories- the products are damaged due khổng lồ your mishandling- your return request is not approved by our staff

The following items are not considered defective :* Items that are originally manufactured without tags or labels* Items with creases that may have been made while shipping* Items with unsatisfactory/incomplete finish due to lớn mass production

If there is a missing thành phầm from your order :

- contact our customer service center by phone or by forums (if you cannot reach us by phone) within 1 day of delivery.- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. - Please lưu ý that we may not be able to process the refund for your missing vật phẩm if you đại bại or damage any packaging material.


CS CENTER +82 31-946-8210

MON-FRI 09:30 - 18:00 KST LUNCH 11:30 - 13:00 Sat, Sun / Public holidays are day off